GENERAL CONDITIONS

These general conditions regulate the purchase of products offered through the website www.woreva.es, under the trade name WOREVA, owned by GERARD SAEZ SANCHEZ with NIF: 43637690C, located at C/ CANIGO 7, 17858 LA CANYA, contact phone: 614330279, email contact@woreva.es, hereinafter referred to as "THE COMPANY".

In this document, we will refer to "THE USER," which is the individual who purchases the product offered through the website, and "THE COMPANY," which is us.

Products are purchased directly from THE COMPANY, acting as the direct seller, so the contract of sale for products is concluded between THE USER and THE COMPANY.

THE USER must read and accept these General Conditions and the information on the products they wish to purchase before proceeding with their purchase. This acceptance will be expressed by clicking on the box "I have read and accept the General Conditions" that will appear during the purchase process. By doing so, THE USER confirms that they are of legal age and have the legal capacity to purchase the products offered by THE COMPANY.

At the time of finalizing the purchase, it will be considered fully completed, and from this moment, prices and conditions will become contractual, so they can only be modified by the express agreement of the contracting parties.

1. USER OBLIGATIONS

THE USER is obliged to use the website and, if applicable, to purchase the products offered by THE COMPANY in accordance with the law and the provisions of these general conditions.

THE COMPANY reserves the right to remove from the website any comments or opinions from USERS that are contrary to current legislation, especially in cases that violate the fundamental rights and freedoms of individuals.

2. PURCHASE PROCEDURE AND PAYMENT METHOD FOR PRODUCTS

THE USER will select on the website the products they wish to purchase and the quantity or number of units. The prices shown on the screen are in euros and are current, except for typographical errors, with applicable taxes (VAT) applied.

THE USER must complete the form with the necessary data to process the order and must click on "Continue" to proceed with the purchase of products and must expressly accept these General Conditions. On the next page, a summary of the products the USER wishes to purchase, the price, applicable taxes, shipping costs, and the estimated delivery time will be displayed, allowing THE USER to make any changes they consider appropriate before clicking on "Pay". Once they access the "Pay" section, THE USER must enter the credit card details they will use to make the payment and accept the payment execution.

THE COMPANY will send an email to THE USER's email address confirming the receipt and confirmation of the purchase made within 24 hours following the receipt of the order confirmation. The contract is not considered finalized until THE COMPANY receives payment for the products, except in cases where cash on delivery and warehouse pick-up are selected.

If THE USER requires an invoice, they can obtain it from their private area on the order details page or by emailing THE COMPANY.

THE USER will be responsible for the accuracy of the personal data provided to THE COMPANY, particularly ensuring that the credit or debit cards used belong to them and have sufficient funds to cover the cost of the products they wish to purchase. THE COMPANY reserves the right to cancel the sale in cases of non-payment, chargeback, declined card, or false data, or if it cannot verify the card data. Additionally, THE USER must notify THE COMPANY via email of any unauthorized or fraudulent charge to the card used for purchases on the website as soon as they become aware.

3. PAYMENT METHODS

THE COMPANY offers the following secure payment methods for the convenience of THE USER:

a) Credit/Debit Card (VISA, MasterCard, and others): THE COMPANY accepts credit and debit card payments through a secure Redsys gateway, which ensures the protection of THE USER's data. THE COMPANY does not store or manage any payment data on its platform, as all transactions are carried out directly on the Redsys website.

b) Apple Pay / Google Pay: THE USER can use Apple Pay or Google Pay for a quick and secure payment, provided the device and browser support it.

c) Bizum: If THE USER is also a Bizum user, they can select this method for instant and secure payments.

d) Cash Payment: This option is only available for in-person pick-ups at the location indicated by THE COMPANY during the purchase process and in the order confirmation and summary that THE USER will receive via email. THE USER must make the payment at the time of pick-up, present the order document, and provide valid identification.

4. SHIPPING AND DELIVERY TIMES

THE COMPANY offers the following delivery methods for orders to THE USER:

a) In-Person Pick-Up (warehouse pick-up). No cost for THE USER.

b) Standard Shipping, with an approximate delivery time of 48 to 72 hours. It costs €4.99.

c) Express Shipping, with an approximate delivery time of 24 to 48 hours. It costs €5.99.

The aforementioned shipping costs will be free for all orders priced at €59.00 or higher. For all orders over 10 kg in weight, an additional shipping fee of €0.30 per kg will apply, without exception for orders over €59.00. The total shipping price will be duly informed to THE USER during the purchase process before making the payment.

General home delivery conditions:

· All home delivery orders are prepared at our online warehouse, and transportation is managed by an external company (CORREOS). To continue offering the best price on all our products, we strive to minimize shipping costs. Free shipping will be covered by THE COMPANY.

· If any product in the order is unavailable, we will contact THE USER as soon as possible to offer a solution. If a refund for the missing product is preferred, and this results in not meeting the minimum purchase amount (€59), the corresponding shipping costs will be charged. The user will be contacted by email or WhatsApp. If there is no response after 7 business days, the order will be canceled and refunded.

A specific delivery time and day cannot be chosen. It will be delivered according to the selected shipping method and close to the estimated delivery date provided by WOREVA.

· The courier is not required to call THE USER before delivery.

Once all delivery attempts have been exhausted, THE USER can request a new delivery attempt through contact@woreva.es, although this entails paying the corresponding delivery costs.

· Delivery times may be affected by circumstances beyond THE COMPANY’s control, such as weather or other exceptions preventing service, such as loss or damage to the package by the courier company.

· THE USER is responsible for the accuracy of the data provided to THE COMPANY for delivery and/or order tracking. If the order cannot be delivered due to incorrect or incomplete address information, the delivery time will be affected.

· If the email provided by THE USER is incorrect and/or inactive, THE COMPANY is not responsible for THE USER not receiving order confirmation and/or tracking emails.

· If THE USER refuses to accept a delivery that has already left our facilities and is within the estimated delivery period, the full order amount will be refunded, except for the expenses incurred for this return. THE COMPANY has 14 days to process the refund.

· IMPORTANT: All home delivery dates provided by THE COMPANY are estimates, meaning the delivery will occur on a business day as close as possible to that date, but delivery on that exact date is not guaranteed.

5. RIGHT OF WITHDRAWAL

In accordance with Articles 102 and following of Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, THE USER who qualifies as a consumer or user as defined in Article 3 of the Royal Legislative Decree, may withdraw from the purchase made for any reason within 14 calendar days from the receipt of the product. However, as established in the following section titled "EXCEPTIONS TO THE RIGHT OF WITHDRAWAL," this right is not applicable for the goods and services specified in the mentioned section.

To exercise the right of withdrawal, THE USER must notify their decision to withdraw from the contract through an unequivocal statement that THE COMPANY provides in a web form format on the order details page, under the "Returns" section. THE USER can also submit this notification by postal mail or email, dated the same day of receipt, to the addresses listed at the beginning of these general conditions. If desired, they can use the following form and mail it:

Withdrawal Form

(Only complete and submit this form if you wish to withdraw from the contract)

- To the attention of WOREVA, C/ CANIGO 7 - 17858 La Canya (Girona); email contact@woreva.es

- I hereby communicate that I withdraw from my contract of sale for the following good: ________________________________

- Order number _________________ placed on: ________

- ID/NIF/CIF: ___________________

- Name and surname: __________________________________

- Address: __________________________________________

- Signature (only if this form is submitted in paper form)

- Date: __________

THE COMPANY only accepts returns that meet the following conditions:

· The product must be in its original packaging and labeling.

· The product must not have been used.

· The shipment must be made in the same box in which the order was received. If it is not possible to use the original box, THE USER must return it in a box that ensures the protection of the contents so that it arrives at THE COMPANY in good condition. Otherwise, THE COMPANY reserves the right to reject the return.

· A copy of the invoice/receipt must be included inside the package, indicating the returned products.

The product must be returned to THE COMPANY at the address listed at the beginning of these general conditions. Return shipping costs will be borne by THE USER, who may freely choose the carrier for transporting the item.

Once the product is received and confirmed to be in perfect condition, the refund will be processed within a maximum of 14 calendar days from the date THE USER communicated their intention to withdraw, and it will be made using the same payment method that THE USER selected at the time of the order. Until the returned items are received, THE COMPANY may withhold the refund.

6. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

As established in Art. 103 of Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal will not apply to contracts that refer to:

a) The provision of services, once the service has been fully executed, when execution has begun with the prior express consent of the consumer and user, with their acknowledgment that they are aware that, once the contract has been fully executed by the company, they will have lost their right of withdrawal.

b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the company cannot control and that may occur during the withdrawal period.

c) The supply of goods made to the consumer and user's specifications or clearly personalized.

d) The supply of goods that may deteriorate or expire quickly.

e) The supply of sealed goods that are not suitable for return due to health or hygiene protection and that have been unsealed after delivery.

f) The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.

g) The supply of alcoholic beverages whose price was agreed upon at the time of concluding the sale contract and which cannot be delivered before 30 days, and whose actual value depends on market fluctuations that the company cannot control.

h) Contracts in which the consumer and user have specifically requested the company to visit them to carry out urgent repair or maintenance operations; if, during this visit, the company provides services other than those specifically requested by the consumer or supplies goods other than the spare parts necessary to carry out the maintenance or repair operations, the right of withdrawal shall apply to those additional services or goods.

i) The supply of sealed audio or video recordings or sealed computer software that have been unsealed by the consumer and user after delivery.

j) The supply of daily press, periodicals, or magazines, except for subscription contracts for the supply of such publications.

k) Contracts concluded at public auctions.

l) The supply of accommodation services for purposes other than serving as housing, transportation of goods, vehicle rentals, food, or services related to leisure activities, if the contracts provide for a specific date or period of execution.

m) The supply of digital content that is not provided on a tangible medium when execution has begun with the prior express consent of the consumer and user and with their acknowledgment that, as a result, they lose their right of withdrawal.

8. RETURNS AND INCIDENTS

8. Possible Cases of Return or Withdrawal

8.1. Withdrawal

Refer to points 6 and 7

8.2. For Damage During Transport

THE USER must inspect the order upon delivery. If it is visibly and clearly apparent, without needing to handle the shipping or product packaging, that the box or product has defects caused by transport damage, THE USER must notify THE COMPANY at the email address provided at the beginning of these general conditions, on the same day of receipt of the order, to request a replacement for the affected product(s) or a refund of the amount paid.

If THE USER detects any anomaly before opening the product, we ask that they do not open the seal or packaging. Before opening the product, we recommend verifying that the packaging matches the product ordered: (model, color, size, finish, etc.).

To return or exchange a product damaged during transport, THE USER must send several photos showing the condition of the packaging, the shipping label, and the damaged item.

THE COMPANY only accepts returns that meet the following conditions:

· The product must be in its original packaging and labeling and properly protected.
· The shipment must be made with the same box in which the order was received. If it is not possible to use the original box, as it is damaged, THE USER must return it in a box that ensures the protection of the contents so that it reaches THE COMPANY in good condition; otherwise, THE COMPANY reserves the right to reject the return.
· A copy of the invoice/receipt must be included inside the package, indicating the returned products.

8.3. For Errors in the Order

THE USER must inspect the order upon delivery. If there is an error in the received goods (wrong or missing product), THE USER must notify THE COMPANY at the email address indicated at the beginning of these general conditions, on the same day of receipt of the order, to request a replacement for the affected product(s).

If an incorrect product has been received, it is necessary to provide photographs of the received product, and under no circumstances should it be used and/or opened. Returns of incorrect products that have been opened and/or used by THE USER will not be accepted.

If a product is missing from the order, THE USER must provide a photograph showing the interior of the order box as received to make the necessary checks.

8.4. For Defective Products

If THE USER receives a defective product, they must notify THE COMPANY at the email address indicated at the beginning of these general conditions, on the same day of receipt of the order.

To proceed with the exchange, THE USER must send photographs and justify the defect of the item, as well as the barcode of the item and the box labeling.

THE COMPANY only accepts returns that meet the following conditions:

· In the case of second-hand products, the defect leading to the return must not be specified in the product's condition description.

· The product must be in its original packaging and labeling and properly protected.
· The shipment must be made with the same box in which the order was received. If it is not possible to use the original box, THE USER must return it in a box that ensures the protection of the contents so that it reaches THE COMPANY in good condition; otherwise, THE COMPANY reserves the right to reject the return.
· A copy of the invoice/receipt must be included inside the package, indicating the returned products.

If THE COMPANY cannot replace the defective product with a new one, the amount paid by THE USER will be refunded, which will be processed within a maximum of 14 calendar days from the date THE USER reported the incident and through the same payment method that THE USER chose when placing the order. Until the returned items are received, THE COMPANY may withhold the refund.

9. WARRANTY

THE COMPANY will be responsible for any non-conformities that become apparent within a period of 3 years from delivery. If the acquired product is second-hand, this period will be 1 year.

THE USER must inform THE COMPANY of the lack of conformity within two months of becoming aware of it. The warranty does not cover damage caused by improper use, normal wear and tear of products, or any defects previously specified in the condition description of second-hand products.

10. CUSTOMER SERVICE

For any communication, incident, or claim, THE USER may send a communication to THE COMPANY at its email address.

11. NULLITY OF CLAUSES

If any clause included in these general conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect that clause or the part of it that is null or ineffective, while the rest of the general conditions will remain in effect.

12. NOTIFICATIONS

Any notification or requirement that must be made by the parties concerning the purchase of products or these General Conditions must be made in writing and will be deemed duly made if sent to the email address that each party may indicate for this purpose.